What this usually means
Tutor LMS certificate issues can come from certificate template setup, completion rules, builder configuration, file permissions or PDF/image generation errors. The safest fix is to confirm the cause before changing files, plugins, server settings or database values on a live website.
Symptoms to look for
- Certificate button missing
- Certificate does not download
- Wrong student name on certificate
- Blank certificate output
Developer-level causes
When this problem is more than a simple setting, a developer should check logs, file changes, plugin behavior, database state and hosting configuration before applying a fix.
- Certificate template not assigned
- Course completion not recorded
- Certificate builder asset issue
- PHP image/PDF generation limitation
Steps to check
- Confirm certificate settings and template assignment.
- Check the student course completion record.
- Test a default certificate template before custom designs.
- Review PHP logs for generation or permission errors.
- Retest certificate download as the student, not only as admin.
When to ask for help
Ask for technical support if the website is down, revenue is affected, malware is suspected, wp-admin is blocked, checkout is failing, search traffic is at risk or the issue returns after a temporary fix. A specialist can review logs, isolate the cause and repair the site with less risk.
Related service
This guide connects to our Tutor LMS Support Service service for hands-on repair.
FAQ
Can I fix this WordPress problem myself?
You can run the basic checks if you have a verified backup and understand the risk. If the site is down, hacked, taking orders or showing PHP/database errors, developer support is safer.
What access is usually needed?
The safest repair usually needs WordPress admin access plus hosting, SFTP, database or log access depending on the error. If wp-admin is blocked, hosting access may be enough to start.
Which service fixes this issue?
This article is related to Tutor LMS Support Service, which covers diagnosis, repair, testing and a final report.